Privacy Policy

This privacy policy discloses the privacy practices for Cruiser Owners Association (COA) and its website coahk.org. Your right to privacy is extremely important to us and we have created this statement to demonstrate our firm commitment to your privacy. Below are the guidelines we use for protecting the information you provide us during a visit to our site www.coahk.org, joining our association as a member or participating in activities and/or events organized by COA.

Information Collection, Use and Sharing

COA and its website www.coahk.org can give you control over the privacy of your credit card information, name, address, email and all additional information you voluntarily provide us via email or other direct contact from you. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption that ensures safe Internet transmission of your personal information.

When you purchase something from us, our website or our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website, we will also automatically receive your computer's internet protocol (IP) address in order to provide us with the information that helps us learn about your browser and operating system.

Email Marketing: with your permission, we may send you emails about our association, website, activities and events, services, products, promotions, news and other updates.

Text Marketing: with your permission, we may send you text messages about our association, website, activities and events, services, products, promotions, news and other updates.

We will not sell or rent this information to anyone. All personal information provided to us when you register as our member, join our activities and events, or place an order is maintained in private files on our secure web server and our internal systems.

Users may opt-out of receiving future mailings by choosing to unsubscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

We will only use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfil your request, e.g. to let you participate in our activities and events, receive our messages, ship an order . . . etc.

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information.

Unless you ask us not to, we may contact you via email, text message or phone in the future to tell you about our association, website, activities and events, services, products, promotions, news, other updates and changes to this privacy policy.

Your Access to and Control over Information

Personal information relating to you, your activities and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the my account page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

If you have provided your email address to us, we may send you emails of a promotional nature from time to time. If you do not want to receive such mailings, simply respond by email or unsubscribe using the unsubscribe link provided in all automatic or promotional emails.

You can do the following at any time by contacting us via the contact page provided on our website:

See what data we have about you, if any;

Change/correct any data we have about you;

Have us delete any data we have about you; and

Express any concerns you have about our use of your data.

Security

We take precaution to protect your information. www.coahk.org has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available to us.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders of Services and Products

We request information from you on our order form. To request services and products from COA, for example, becoming our member, joining our activities and events, buying COA products and so on, you may be asked to provide personal information like contact information (like name and shipping address) and financial information (like bank account detail, credit card number, expiration date). This information is used for fulfil your service and product request and/or billing purposes. If we have trouble processing your requested order, we may use this information to contact you.

Sharing

We may share aggregated demographic information with our partners, sponsors and advertisers. This is not linked to any personal information that can identify any individual person.

We may use third party service providers such as outside shipping company to ship orders, and financial payment or credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We could partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

COA website contains links to other websites as a convenience for informational purposes only and does not mean that we endorse all those websites. www.coahk.org is not responsible for the privacy practices or the content of such websites and we encourage you to read such sites’ privacy policy before submitting any personal information if required.

At www.coahk.org we use cookies to help improve your surfing and shopping experience by keeping track of your preferences, shopping cart, and other information that will help us serve you better. A cookie is a small data file that is automatically sent to your web browser from a web server and stored on your computer's hard drive. They help you navigate our site more easily. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Surveys & Contests

From time-to-time COA and/or our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, contact detail, residential and shipping address . . . etc.), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates

COA and its website www.coahk.org may amend or update all or any part of this Privacy Policy from time to time. All amendments and updates will become effective upon publication on this website.

If you feel that we are not abiding by this privacy policy, you should contact us immediately through our contact page.